Job Description
You will be responsible for following set of activities:
Run (Operations & Stability):
- Lead day-to-day technical support for IRM, BCM, and TPRM applications in production
- Maintain and optimize existing configurations including forms, lists, workspace views, notifications, and ACLs
- Monitor scheduled jobs, integrations, and data quality checks related to risk, continuity, and third-party data
- Maintain shared dashboards and reporting data sources used by business stakeholders
- Provide Level 2 support for incidents and problems related to IRM, BCM, and TPRM
Change (Enhancements, Design and Development):
- Partner with business product owners to convert requirements into high‐quality technical designs aligned to OOTB best practices.
- Implement enhancements across IRM, BCM, and TPRM, including flows, approval logic, persona models, questionnaires, scoring frameworks, and portal/workspace improvements.
- Build and maintain Flow Designer logic, business rules, Script Includes, UI actions, and other configurations.
- Strengthen integrations with CMDB, Archer, vendor systems, and external content providers (Integration Hub, REST, SOAP APIs).
- Contribute to reusable components, coding standards, and configuration governance for the IRM domain.
- Support upgrades with a focus on evaluating new IRM/BCM/TPRM features and identifying adoption opportunities
- Mentor and guide junior team members, supporting their growth in ServiceNow configuration and risk domain knowledge
Product & Strategic Engagement:
- Maintain strong awareness of ServiceNow product roadmaps, store releases, and IRM/BCM/TPRM module enhancements.
- Participate in ServiceNow roadmap workshops, advisory councils, developer events, and product feedback sessions.
- Build working relationships with ServiceNow product managers and solution architects to advocate for our needs.
- Assess new capabilities (e.g., AI features, workspace enhancements, GRC content packs) and recommend adoption strategies.
- Provide thought leadership on how ServiceNow IRM can advance risk management maturity.
- Help shape long‐term technology strategy for ERM, BCM, and TPRM solutions
You Have:
- 10+ years of experience configuring and integrating enterprise SaaS platforms.
- 5+ years of hands-on ServiceNow development or advanced administration
- Strong understanding of ServiceNow platform capabilities including tables, relationships, ACLs, UI policies, Flow Designer, and scripting using JavaScript
- Experience implementing or supporting IRM, BCM, TPRM, or other non-ITSM modules.
- Demonstrated ability to evaluate new platform features and translate them into actionable benefits for business teams
- Proven experience creating reports and dashboards for business stakeholders
- Ability to work with business leaders and convert requirements into scalable technical designs
- Strong communication skills and comfort working across technical and business teams
- Strong understanding of data governance, performance tuning, and system security.
- Experience leading technical troubleshooting and platform improvement initiatives.
- Strong communication, stakeholder partnership, and mentoring skills.
- Bias for automation, simplification, and continuous improvement.
Nice to Have:
- ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (CIS) IRM, CIClientM, CISTPRM, or other relevant certifications.
- Experience with scoped applications, CI/CD pipelines, and update set management.
- Familiarity with risk, compliance, continuity, or third-party risk methodologies.
- Prior participation in ServiceNow advisory boards, roadmap discussions, or beta programs
- Experience with integrations using REST, SOAP, or Integration Hub spokes
- Experience with other GRC or risk management platforms (Archer, RSA, MetricStream, LogicGate, OneTrust, etc.) that can translate to ServiceNow IRM
Job Tags
Contract work