Salesforce Administrator Job at Openkyber, North Carolina

djdnVmhQcDdqMEwxRzNCbUZUTjlJVHI5b0E9PQ==
  • Openkyber
  • North Carolina

Job Description

Job Position: Salesforce Service Cloud (CRM) (Contract Role)

Job Type: Contract Onsite W2

Location: San Francisco, CA, 94105

Client Name: OpenKyber

Shift: Monday to Friday: 9:00 AM 5:00 PM

Lead Application Managed Services operations for Salesforce Service Cloud, ensuring stable system performance and efficient support delivery
Drive CRM enhancements, integration management, and continuous improvement in a fast-paced onsite environment

Key Responsibilities
  • Lead AMS operations for Salesforce Service Cloud and ensure system stability
  • Manage incident, problem, and change management processes aligned with SLAs
  • Oversee Salesforce Service Cloud configurations and support activities
  • Coordinate and manage integration workflows using MuleSoft
  • Drive program management activities including planning, tracking, and reporting
  • Collaborate with stakeholders to prioritize enhancements and support requests
  • Ensure continuous improvement of CRM processes and system performance
  • Monitor service metrics, KPIs, and incident trends and implement improvements
  • Work with cross-functional teams including Sales, Marketing, and IT
  • Provide leadership, guidance, and coordination for support teams
Requirements
  • 6 9 years of experience in Salesforce Service Cloud (functional/technical)
  • Strong experience in Application Managed Services or support environments
  • Proven experience in program management and service delivery
  • Hands-on experience with MuleSoft integrations (3 5 years)
  • Strong understanding of CRM processes and customer service operations
  • Experience with incident, problem, and change management frameworks
  • Excellent stakeholder management and communication skills
  • Ability to manage onsite operations and cross-functional teams
Preferred Qualifications
  • Experience with Salesforce Data Cloud
  • Knowledge of Salesforce Marketing Cloud
  • Familiarity with enterprise integration and data platforms
  • Strong leadership and client management skills

For applications and inquiries, contact: hirings@openkyber.com

Job Tags

Contract work, Monday to Friday, Shift work

Similar Jobs

McDonald's

Sr Manager, Legal Counsel Job at McDonald's

 ...Job Description: Company Description: McDonald's is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily.?We continue to operate from a position of strength. Our updated growth... 

Ahoskie Health and Rehab

Social Services Assistant Job at Ahoskie Health and Rehab

 ...Assistant will work with residents in the nursing home by identifying their psychosocial, mental...  ...with the medical profession and other health related facilities and organizations. 7....  ...Assist the resident in completing Health Care Proxies, Durable Power of Attorney, and... 

Creative Learning Center

Afternoon Assistant for Summer Camp Job at Creative Learning Center

 ...afternoon of having fun, being creative, and best of all, spending time with amazing children? Look no further than Camp CLC!...  ...from 7:30 am-5:30 pm. We are seeking to hire several afternoon assistants to work with 2 year olds! The hours for these positions will be... 

Confidential

Project Coordinator Job at Confidential

 ...to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Project Coordinator (Remote) About this role: We are seeking an experienced Project Manager with PBM implementation experience to oversee the successful... 

Northrop Grumman

Principal / Sr. Principal Flight Simulation Trainer - Top Secret Job at Northrop Grumman

 ...technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on...  .... Evaluate curriculum materials based on trainee feedback and instructor input. Review simulator design and training effectiveness to...