Salesforce Administrator Job at Openkyber, North Carolina

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  • Openkyber
  • North Carolina

Job Description

Job Position: Salesforce Service Cloud (CRM) (Contract Role)

Job Type: Contract Onsite W2

Location: San Francisco, CA, 94105

Client Name: OpenKyber

Shift: Monday to Friday: 9:00 AM 5:00 PM

Lead Application Managed Services operations for Salesforce Service Cloud, ensuring stable system performance and efficient support delivery
Drive CRM enhancements, integration management, and continuous improvement in a fast-paced onsite environment

Key Responsibilities
  • Lead AMS operations for Salesforce Service Cloud and ensure system stability
  • Manage incident, problem, and change management processes aligned with SLAs
  • Oversee Salesforce Service Cloud configurations and support activities
  • Coordinate and manage integration workflows using MuleSoft
  • Drive program management activities including planning, tracking, and reporting
  • Collaborate with stakeholders to prioritize enhancements and support requests
  • Ensure continuous improvement of CRM processes and system performance
  • Monitor service metrics, KPIs, and incident trends and implement improvements
  • Work with cross-functional teams including Sales, Marketing, and IT
  • Provide leadership, guidance, and coordination for support teams
Requirements
  • 6 9 years of experience in Salesforce Service Cloud (functional/technical)
  • Strong experience in Application Managed Services or support environments
  • Proven experience in program management and service delivery
  • Hands-on experience with MuleSoft integrations (3 5 years)
  • Strong understanding of CRM processes and customer service operations
  • Experience with incident, problem, and change management frameworks
  • Excellent stakeholder management and communication skills
  • Ability to manage onsite operations and cross-functional teams
Preferred Qualifications
  • Experience with Salesforce Data Cloud
  • Knowledge of Salesforce Marketing Cloud
  • Familiarity with enterprise integration and data platforms
  • Strong leadership and client management skills

For applications and inquiries, contact: hirings@openkyber.com

Job Tags

Contract work, Monday to Friday, Shift work

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