Job Title: IT Application Helpdesk Specialist - Americas
Location: Rockledge, FL
Reports To: Head of Applications Region Europe
Company: FAAC International, Inc.
Position Summary:
FAAC International, Inc. is seeking an IT Application Helpdesk Specialist to join our team in the Americas. This role is the first point of contact for application support requests, with a primary focus on SAP and Microsoft Dynamics 365 CRM. You will provide first-level support to our users, resolve issues where possible, and escalate to our Headquarters (HQ) team in Italy when needed.
In addition to daily support, you will actively contribute to new system deploy and enhancements, ensuring a smooth adoption across our subsidiaries in North and South America.
Key Responsibilities:
Required Qualifications:
Preferred Qualifications:
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