Job Description

Bilingual Service Success Advocate (German / English)

Location: 100% Remote within EST timezone (U.S.-based)

About the Role

We are seeking a Bilingual Service Success Advocate fluent in German and English to support members on a fast-growing, online mental health therapy platform. This role is highly customer-focused and ideal for someone who is empathetic, detail-oriented, and comfortable working in a high-volume, digital support environment. You will primarily support users via email and chat, with some phone support. This is a mission-driven role supporting individuals seeking mental health services.

Key Responsibilities

Member Success Support

• Respond to inquiries from active and prospective members via email and chat (handling 200-300 tickets/day)
• Assist with subscription questions, billing issues, refunds, and financial aid requests
• Support account access needs including password resets and account setup
• Educate users on platform features, services, and best practices
• Deliver a calm, empathetic, and solutions-oriented experience in every interaction

Required Qualifications

• 1–5 years of customer service experience, specifically responding to inquiries via email or chat
• Fluent in German and English
• Typing speed of 55+ words per minute
• Strong written and verbal communication skills
• Proven ability to meet performance metrics and productivity goals
• Tech-savvy with the ability to learn and navigate multiple systems
• Highly empathetic with a passion for helping others
• Coachable, results-oriented, and adaptable to change
• Experience in healthcare or health insurance preferred

Work Schedule

• Training: Mon-Fri 8am - 5pm PST
• Regular schedule after 90 days: 5am - 3pm EST Tues-Sat

#westpriority26

This is a Contract position based out of New York, NY.

The pay range for this position is $20.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Apr 24, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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