Portions:

Grammar:

• Tenses, Modal Verbs, Prepositions, Conjuctions, Articles.
• Standard English Grammar: Ensuring grammatical accuracy in various accents.

Voice and Accent Training

• Phonetics/Neutral Accent/Pronunciation
• Speech Mechanism/Mouth and Face Relaxation Exercises
• Vowel and Consonant Sounds
• Syllable and Word Stress
• Sentence Stress in English
• Thought Groups and Pausing Techniques
• Program-Specific Word Drills and Sentence Practice
• Articulation Exercises/Reading Passages

Telephone Etiquette Workshop

• Making a Strong First Impression
• Effective Call Handling Techniques
• Key Phases of Inbound/Outbound Calls
• Proper Hold Procedures
• Managing Dead Air
• Using the Right Tone of Voice
• Tips for Good Telephone Etiquette
• Phrases to Avoid
• Body Language over the Phone
• Teleconferencing Skills

Business Writing Skills

• Understanding the Audience
  • Recognize the audience's needs
  • Clarify the purpose of writing
  • Effectively use communication channels (email, fax, memos, etc.)
• Writing Style and Techniques
  • Choose the right words, sentence length, and content
  • Structure ideas effectively with a bottom-line-first approach
  • Write clear memos and summaries
  • Enhance the visual appeal of your writing
  • Use headings and visuals to create impact
• Rules of Effective Writing
  • Address the reader’s question: “What’s in it for me?”
  • Keep the reader engaged throughout the content
  • Understand the objective of the writing
  • Organize thoughts logically
  • Get to the point quickly: Inductive vs. Deductive approach
  • Master the ABCs of writing
  • Use proper paragraphing and lists

Business Email Etiquette

1. General etiquette principles
2. Crafting effective messages
3. Maintaining the right form and tone
4. Responding appropriately to messages
5. Organizing emails efficiently
6. Best practices for replying to and forwarding messages

Business Writing

1. Powerful techniques for writing effectively to your target audience
2. Structuring your writing for clarity and impact
3. Writing clearly and concisely
4. Addressing the needs of your audience
5. Global standards for business email etiquette

How to Develop Communication Skills

• The Basics of Interpersonal Communication
  1. Structuring conversations effectively
  2. Developing probing skills for deeper understanding
  3. Listening Techniques:
     • Passive Listening
     • Active Listening
     • Reflective Listening
  4. Handling difficult conversations with tact
  5. Giving and receiving constructive feedback

Greetings and Introductions in Business

• Creating a Lasting First Impression in Business Interactions

Presentation Skills

• Global English Accents: Exposure to a variety of international accents.

• Accent Neutralization: Techniques for minimizing regional accent influences.
• Pronunciation Consistency: Maintaining clarity in an international context.
• Cross-Cultural Communication: Adapting speech for diverse audiences.

• Global Etiquette: Understanding cultural nuances and professional behavior internationally.
• Cross-Cultural Sensitivity: Developing skills to interact respectfully with people from different cultures.
• Interview Training
• Public Speaking Skills

Additional Syllabus

• New Vocabularies
• Simple to Advance Sentence
• Training According to the domain of the students