Program Objective

To develop globally competent IT professionals with strong communication skills, emotional intelligence, leadership mindset, professional behaviour, and corporate personality, enabling them to succeed in interviews, multinational workplaces, client interactions, and leadership roles.

📘 COURSE SYLLABUS

🧠 MODULE 1: Emotional Intelligence & Self-Awareness

• Meaning and importance of Emotional Intelligence (EQ vs IQ)
• Self-awareness and self-control
• Emotional regulation in workplace situations
• Empathy and social skills in teams
• Johari Window Model for self-discovery
• Personality types and behavioral styles
• Emotional intelligence in leadership and decision-making

🔍 MODULE 2: Personal SWOT Analysis & Professional Identity

• Concept of SWOT Analysis
• Personal SWOT analysis for career growth
• Strength and weakness identification
• Opportunity mapping in IT careers
• Threat management and risk awareness
• Personal branding in corporate environments
• “CEO Within You” mindset development

🧘 MODULE 3: Stress Management & Mental Resilience

• Causes of stress in IT and corporate life
• Psychological and physical effects of stress
• Time management and priority setting
• Emotional resilience techniques
• Mindfulness and concentration methods
• Work-life balance strategies
• Handling failure, pressure, and uncertainty

🗣️ MODULE 4: Advanced Communication & Accent Training

1. Voice & Accent Training (International Neutral Accent)

• Phonetics and pronunciation fundamentals
• Vowel and consonant clarity
• Accent neutralization techniques
• Speech mechanism and articulation drills
• Word stress, sentence stress, rhythm, and intonation
• Thought groups and pausing techniques
• IT-specific vocabulary and professional expressions

1. Public Speaking & Stage Confidence

• Causes of stage fear and nervousness
• Confidence-building techniques
• Voice control and body language
• Speech structuring and storytelling
• Persuasive speaking skills
• Handling audience questions and interruptions

1. Presentation Skills

• Designing impactful presentations
• Logical structuring of content
• Professional posture and gestures
• Visual aids and slides design
• Client demos and IT project presentations
• Handling objections and feedback

1. Meeting & Corporate Interaction Skills

• Meeting etiquette and protocols
• Leading and participating in meetings
• Agenda setting and minutes writing
• Discussion and negotiation skills
• Cross-cultural communication
• Professional discussion techniques

✍️ MODULE 5: Business Writing & Email Communication

• Principles of professional writing
• Corporate email structure and formats
• Tone management: formal, neutral, polite
• Writing reports, proposals, and documentation
• Escalation, apology, follow-up, and feedback emails
• Avoiding common writing mistakes
• IT-specific email communication

☎️ MODULE 6: Telephone & Virtual Communication Skills

• Telephone etiquette and call handling
• Voice modulation and tone management
• Professional phrases vs forbidden expressions
• Handling difficult clients and situations
• Virtual meeting etiquette
• Video call professionalism
• Customer-centric communication

🤝 MODULE 7: Behavioural Skills & Professional Attitude

• Corporate behaviour and professionalism
• Positive attitude and growth mindset
• Workplace ethics and accountability
• Teamwork and collaboration skills
• Adaptability and problem-solving
• Emotional maturity and responsibility
• Leadership behaviour

⚔️ MODULE 8: Conflict Management & Difficult Conversations

• Types of workplace conflicts
• Assertive vs aggressive communication
• Conflict resolution strategies
• Negotiation and persuasion skills
• Handling criticism and feedback
• Managing disagreements professionally

🍽️ MODULE 9: Corporate Etiquette & Executive Presence

• Professional grooming and appearance
• Body language and executive presence
• Corporate dining etiquette (Indian & International)
• Business manners and protocols
• Networking etiquette
• Cultural sensitivity in global workplaces

👑 MODULE 10: Leadership & “CEO Within You” Mindset

• Thinking like a leader
• Strategic thinking and decision-making
• Vision and goal setting
• Leadership communication
• Influence and impact in organizations
• Career acceleration strategies

💼 MODULE 11: Interview Training & Career Readiness

1. Interview Skills

• Understanding interview types (HR, Technical, Behavioural)
• Answering “Tell me about yourself” effectively
• STAR technique for behavioural questions
• Handling technical and HR questions
• Body language and confidence in interviews
• Mock interviews and feedback

1. Resume & Profile Building

• Professional resume writing
• LinkedIn profile optimization
• Personal branding for interviews
• Highlighting IT skills and achievements

1. Corporate Readiness

• MNC interview expectations
• Common interview mistakes and solutions
• Salary negotiation skills

Professional on boarding behaviour